Drinking Water Advisory Communication Toolbox
Before an Incident: Tools & Templates
Instructions for Extracting ZIP Files
Windows users (Internet Explorer):
- Click once on the ZIP file. You will be prompted to save the file or open it. Click “Save.”
- Specify the location where you wish to save the ZIP file and click “Save.”
- Navigate to the file and double-click it. The Windows ZIP extraction window should appear along with a list of folders. Go to the top menu bar on this window and click “Extract all files” (in Windows 7) or “File” -> “Extract All” (in Windows XP).
- Follow the instructions to select a location for the unzipped files and extract.
Mac users (Safari):
- Double-click the file to save it to your downloads folder.
- Navigate to your downloads folder (it may already be visible) and double-click the ZIP file.
- A list of Word documents will appear. You can open them individually by double-clicking them, or you can extract them all at once using the “Extract” button on the gray bar at the top of the window.
Section 1: Before an Incident—Preparing for an Advisory
- Information for Communication Planning [DOCX – 1 page]
- Point of Contact for Notification of an Advisory [DOCX – 3 pages]
- Communicating with Susceptible Populations Worksheet [DOCX – 5 pages]
- Message Mapping Template [DOCX – 1 page]
- Sample Message Map [DOCX – 1 page]
- Single Overriding Communication Objective (SOCO) Worksheet [DOCX – 2 pages]
- Spokesperson Assessment Tool [DOCX – 1 page]
- Critical Customer Checklist [DOCX – 2 pages]
- Point of Contact Template [DOCX – 2 pages]
- Q&As and Fact Sheets—Advisory Advice [DOCX – 1 page]
- Quick Reference Facts [DOCX – 6 pages]
- Frequently Asked Questions About Boil Water Advisories [DOCX – 6 pages]
- Fact Sheet About What to Do During a Boil Water Advisory [DOCX – 4 pages]
- Hoja informativa acerca de lo que debe hacerse durante una advertencia de uso de agua hervida [DOCX – 4 pages]
- Frequently Asked Questions About Do Not Drink Water Advisories [DOCX – 4 pages]
- Frequently Asked Questions About Coliforms and Drinking Water [DOCX – 2 pages]
- Frequently Asked Questions About Cyanobacterial Blooms/Cyanotoxins/HABs and Drinking Water [DOCX – 3 pages]
- Frequently Asked Questions About Nitrates and Drinking Water [DOCX – 4 pages]
- Frequently Asked Questions About Groundwater Rule Advisories [DOCX – 2 pages]
- Frequently Asked Questions About What to Do After a Drinking Water Advisory [DOCX – 2 pages]
- Preguntas frecuentes sobre lo que debe hacerse después de una advertencia de uso del agua potable [DOCX – 2 pages]
- Guidelines for Schools and Childcare Facilities During a Boil Water Advisory [DOCX – 3 pages]
- Guidelines for Hotels and Motels During a Boil Water Advisory [DOCX – 1 page]
- Guidelines for Food Service Facilities During and After a Boil Water Advisory [DOCX – 2 pages]
- Recommendations for High Rise Buildings Before and During a Water-related Emergency [DOCX – 2 pages]
- Recomendaciones para edificios altos antes y durante una emergencia relacionada con el agua [DOCX – 2 pages]
- Guidelines for Healthcare Facilities During and After a Boil Water Advisory [DOCX – 2 pages]
- Considerations for Dialysis Centers Before and During a Water Advisory [DOCX – 2 pages]
- Point of Contact for Coordination During an Advisory [DOCX – 2 pages]
- Water System Information Worksheet [DOCX – 2 pages]
- Exercise Planning Template [DOCX – 2 pages]
- Page last reviewed: September 25, 2017
- Page last updated: September 25, 2017
- Content source: