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Support and Contacts

You can get help from several different places depending on what you need.

Grantee GrantSolutions Help

Issue Contact Example
Technical GrantSolutions Help Desk
8:00AM to 6:00PM EST
Monday – Friday
  • Forgotten password
  • Log in error
  • Cannot see a grant
Programmatic or Policy Your project officer or grants management specialist. Their names are on your Notice of Award.
  • Submission deadlines
  • Non-competing continuation (NCC) content
  • Federal Financial Report (FFR) content
Integration CDC’s GrantSolutions Office:
  • Schedule
  • Who will get an account
  • Roles in the system

Here is a Help Desk Flyer you can print to have at your desk.