North East Ambulance Service

NEAS was one of four trusts in the country to receive a "good" rating in the 2006/7 Healthcare Commission Healthcheck[1] report. This was the highest rating achieved by any ambulance service for provision of care.

On 23 August 2010, the North East Ambulance Service announced it was trialling a new service known as NHS 111. The trials would mean that anyone living in the County Durham and Darlington area could dial 111 to access out of hours urgent care. The idea is for this service to be rolled out nationally and to replace NHS Direct.

Between April and October 2013 the service recorded 10,072 "incidents" in which handovers to hospital accident and emergency departments had taken longer than 30 minutes and 499 which took longer than one hour triggering fines of £250,000. [2]

In 2018 the trust said it would need 100 more paramedics to meet the new ambulance performance standards. This could cost £5 million a year.[3]

• 999 emergency service
• NHS 111 service
• Patient Transport Service
• Durham Urgent Care Transport (DUCT)

Accident and emergency tier

Doctor

Chaplain

Emergency Care Clinical Manager (ECCM)

Paramedic

Advanced Technician

Emergency Medical Technician (ECT)

Emergency Care Assistant

Trainee Emergency Care Technician

Student Paramedic

Veterinary nurse (for the HART dog section)

On call falls team pyschologist

Patient transport service tier

Team Leader

Ambulance Care Assistant (ACA)

Apprentice (PTS)

Control room

EOC leader

Duty Manager

Team Leader (Call Takers)

Dispatch Officer

Communications Officer

Communications Support Officer

Call Operator

Clinical Supervisor

Clinical Nurse Advisor

Clinical Paramedic Advisor

Headquarters

The main trust HQ is currently based in Newburn Riverside, Newcastle upon Tyne. The HQ is known as Bernicia House.

Control centres

There are now two control rooms currently operating for NEAS. Bernicia House (Newcastle upon Tyne); Russell House (Hebburn) 999 emergency calls and NHS 111 urgent care calls are answered by call takers at all two sites. The Patient Transport Service calls are answered by the call takers primarily HQ.

Fleet workshop

The main fleet workshops is based at Pallion in Sunderland. However a secondary workshop is located in Stockton-On-Tees.

Training centres

The two main training centres for NEAS are based at Lanchester Road Hospital in Durham and at some fire stations in the area.

Ambulance divisions/desks

North East Ambulance Service are split into 3 divisions or dispatch desk areas at known in the control room. There is North which covers Northumberland (Berwick, Alnwick, Ashington, Hexham), Newcastle and North Tyneside. There is Central which covers South Shields, Gateshead, Sunderland, Houghton-le-spring, Washington and North Durham including Chester-Le-Street, Stanley, Consett, Durham. And finally Tees which covers Middlesbrough, Stockton, Hartlepool, Carlin How, Redcar, Coulby Newham and South Durham including Seaham, Peterlee, Darlington, Crook, Weardale, Barnard Castle, Spennymoor, Bishop Auckland, Newton Aycliffe.

Ambulance stations

Below are all of the NEAS ambulance stations including the dispatch desk they would come under in the control room.

• Alnwick – North
• Amble – North
• Ashington – North
• Backworth – North
• Barnard Castle – South
• Belford – North
• Bellingham – North
• Billingham – Tees
• Berwick-upon-Tweed – North
• Bishop Auckland – South
• Blyth – North
• Blucher – North
• Carlin How – South
• Central (Netherby Drive, Newcastle upon Tyne) – North
• Chester-le-Street – Central
• Consett – Central
• Coulby Newham – South
• Cramlington – North
• Crook – South
• Darlington – South
• Debdon Gardens – North
• Fulwell – Central
• Fishburn – South
• Gateshead – Central
• Gilesgate – Central
• Haltwhistle – North
• Hartlepool North – South
• Hartlepool South – South
• Hawkeys Lane – North
• Hebburn – Central
• Hexham – North
• Middlesbrough – South
• Middleton-in-Teesdale – South
• Monkton- Central
• Morpeth – North
• Newton Aycliffe – South
• Pallion – Central
• Peterlee – South
• Prudhoe – North
• Rainton Bridge – Central
• Redcar – South
• Rothbury – North
• Ryhope – Central
• Sandyford – North
• Seaham – South
• South Shields – Central
• Stanley – Central
• Stockton-On-Tees – South
• Swalwell – Central
• University Hospital of North Durham Rapid Response Station – Central
• Wallsend – North
• Washington – Central
• Weardale (St John's Chapel) – South
• Wideopen – North
• Wooler – North

• Darlington Memorial Hospital

  Located in Darlington (A&E Department)

• Freeman Hospital

  Located in High Heaton, Newcastle upon Tyne (No A&E Department however leading hospital in Cardiology, Transplant and Cancer Care)

• Hexham General Hospital

  Located in Hexham, Northumberland (no A&E Department)

• James Cook University Hospital

  Located in Middlesbrough (A&E Department and Major Trauma Centre)

• Newcastle General Hospital

  Located in Newcastle upon Tyne (No A&E Department)

• North Tyneside General Hospital

  Located in North Tyneside (no A&E Department)

• Queen Elizabeth Hospital

  Located in Gateshead (A&E Department)

• Royal Victoria Infirmary

  Located in the city centre of Newcastle upon Tyne (A&E Department and Major Trauma Centre)

• South Tyneside District General Hospital

  Located in South Shields, South Tyneside (A&E Department)

• Sunderland Royal Hospital

  Located in the City of Sunderland (A&E Department)

• University Hospital of Hartlepool

  Located in Hartlepool (NO A&E Department)

• University Hospital of North Durham

  Located in Durham, County Durham (A&E Department)

• University Hospital of North Tees

  Located in Stockton-on-tees (A&E Department)

• Wansbeck General Hospital

  Located in Ashington, Northumberland (no A&E Department)

• Northumbria Specialist Emergency Care Hospital

  Located in Cramlington, Northumberland

• Emergency medical services in the United Kingdom
• List of NHS trusts

• North East Ambulance Service NHS Trust
• North East Ambulance Service First Aid Training
• Hazardous Area Response Team