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Drinking Water Advisory Communication Toolbox

The Drinking Water Advisory Communication Toolbox provides a practical guide and protocol for communicating with stakeholders and the public about water advisories. It is based upon research and identified practices and focuses on water systems, addressing the spectrum of situations that generate drinking water advisories, such as water main breaks and drops in pressure, flooding and hurricanes, or even intentional contamination.

The toolbox provides information on how to plan for, develop, implement, and evaluate drinking water advisories. It includes instructions on how to prepare before an event and what to do during an event, templates and tools to use, and recommendations for follow-up actions and assessments after an event. Its goal is to enable water systems to communicate effectively with partners and the public in order to protect public health.

The toolbox is available in two formats: a printable PDF document and a comprehensive website with more than 50 downloadable tools and templates.