About CDC-INFO

How and when can I reach CDC-INFO?

• By phone: 1-800-CDC-INFO (232-4636); TTY 888-232-6348
• By e-mail: www.cdc.gov/info
  • Service available in English and Spanish
  • Send questions 24/7 through the e-mail web form link above

Order or download free publications 24/7 from CDC-INFO On Demand.

CDC-INFO agents are here to answer calls

Monday through Friday, 8 am-8 pm EST, with the exception of certain holidays and extended hours. CDC-INFO will be closed on:

• New Year’s Day (Monday, January 2, 2017)
• Martin Luther King Jr. Day (Monday, Jan. 16, 2017)
• Washington’s Birthday (Monday, February 20, 2017)
• Memorial Day (Monday, May 29, 2017)
• Independence Day (Tuesday, July 4, 2017)
• Labor Day (Monday, Sept. 4, 2017)
• Veteran’s Day (Friday, Nov. 10, 2017)
• Thanksgiving Day (Thursday, Nov. 23, 2017)
• Christmas Day (Monday, Dec. 25, 2017)

How does CDC-INFO support CDC?

• Contact center answers about 300,000 inquiries a year, on topics including Zika, Ebola, HIV/AIDS, measles, seasonal flu, harmful algal blooms, travel vaccines and foodborne outbreaks
• Responded to more than 3.1 million telephone inquiries and 620,000 pieces of correspondence since receiving first call and e-mail in February 2005
• Provides information on more than 750 health and safety topics
• Responded to more than 3,000 inquiries about seasonal influenza in 2016; more than 109,000 inquiries about flu in 2014
• Have handled hundreds of inquiries on various CDC health promotions about topics including autism, tobacco use, and BSE (mad cow disease)
• CDC-INFO Publications Warehouse distributes more than 11,000 units per day (2016 average)
• All publications on CDC-INFO On Demand are available to the public free of charge, and many are available for immediate download
• About 3,000 documents are downloaded from the CDC-INFO On Demand website every month