Consumer Assessment of Healthcare Providers and Systems

Consumer Assessment of Healthcare Providers and Systems (CAHPS) refers to a set of surveys that ask patients to report on their health care experiences.[1] The surveys are available in the public domain and focus on healthcare quality aspects that patients find important and are well equipped to assess.[2]

CAHPS surveys are funded and overseen by the Agency for Healthcare Research and Quality (AHRQ), a US government organization. The AHRQ does not administer the surveys. Surveys must be administered by a qualified vendor.

There are currently several types of CAHPS surveys available. Some of these types include: Hospital (HCAHPS), Clinician Group (CGCAHPS), Hospice (HHCAHPS) and Ambulatory Surgery (ASCAHPS). These surveys may be administered via phone, email or mail distribution, depending on the certification of the vendor administering the survey.

These surveys measure patient experience with various measures that 'should' happen with each medical encounter, such as understandable (https://www.ahrq.gov/cahps/news-and-events/podcasts/measure-patient-experience-podcast.html) communication with doctors, nurses and pain management during a patient's hospital or clinic visit or end of life care.

Reliability

To receive the CAHPS trademark, patient experience surveys must meet specified standards established by AHRQ. In particular, AHRQ requires that developers of CAHPS surveys use both cognitive and psychometric testing methods to maximize the reliability and validity of the survey instruments.[3][4]

References
  1. Cleary PD, Crofton C, Hays RD, Horner R (November 2012). "Advances from the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Project. Introduction". Medical Care. doi:10.1097/MLR.0b013e31826ec0cb. PMID 23064270.
  2. "About CAHPS". AHRQ.
  3. Levine RE, Fowler FJ, Brown JA (Dec 2005). "Role of cognitive testing in the development of the CAHPS Hospital Survey". Health Serv Res. 40 (6 Pt. 2): 2037-56. doi:10.1111/j.1475-6773.2005.00472.x. PMC 1361243. PMID 16316437.
  4. Price PA, Stucky B, Parast L, Elliott MN, Haas A, Bradley M, Teno JM (Jul 2018). "Development of valid and reliable measures of patient and family experiences of hospice care for public reporting". Journal of Palliative Medicine. 21 (7). doi:10.1089/jpm.2017.0594.
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